Return Policy
elesories provides a straightforward warranty that is processed in the most hassle-free way possible. elesories customer service is always easy to reach via support@elesories.com
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date. Once the returned item arrives back in elesories’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, elesories refunds the cost of the product itself
Returns may be rejected if the product does not meet the above requirements
Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by elesories or authorized resellers are covered by a 12-Month warranty, starting from the date of purchase. Extended 2-year-warranty could be activated
immediately when you register your product.
Warranties on products are void after having been exchanged or refunded.
What is required:
Buyer must provide the order number, date of purchase
Necessary information or visible proof depicting the defect are required.
It may be necessary to return the item for quality inspection
Process:
Buyer contacts elesories customer service: support@elesories.com;
Buyer provides the order number, date of purchase;
Buyer provides necessary information or visible proof depicting the defect
Given defect confirmed, atolla will provide an exchange or refund directly.
Not Covered under warranty:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers
elesories is not liable for:
Loss of data incurred from the use of elesories products
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date. Once the returned item arrives back in elesories’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, elesories refunds the cost of the product itself
Returns may be rejected if the product does not meet the above requirements
Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by elesories or authorized resellers are covered by a 12-Month warranty, starting from the date of purchase. Extended 2-year-warranty could be activated
immediately when you register your product.
Warranties on products are void after having been exchanged or refunded.
What is required:
Buyer must provide the order number, date of purchase
Necessary information or visible proof depicting the defect are required.
It may be necessary to return the item for quality inspection
Process:
Buyer contacts elesories customer service: support@elesories.com;
Buyer provides the order number, date of purchase;
Buyer provides necessary information or visible proof depicting the defect
Given defect confirmed, atolla will provide an exchange or refund directly.
Not Covered under warranty:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers
elesories is not liable for:
Loss of data incurred from the use of elesories products